|
FAQs |
 | |
|
|
|
 |
WHY OUTSIDE OUTFITTERS? |
|
|
|
|
Our service is straight forward, honest, and top-notch - we work hard to get the products to you in a timely manner and at a low price. We provide the best outside gear and apparel for incredibly low prices. We love what we do and want our customers to be happy with their purchases by providing expert advice and recommendations. We appreciate the opportunity to work with you. |
|
|
|
|
HOW DO I MAKE A RETURN? |
|
|
|
|
We want you to be happy with your purchase but understand if you are not. However, we cannot accept returns on used equipment at this time. Please determine if your return is a warranty item, refund, or exchange then view our return policy for additional instructions. |
|
|
|
|
WHAT IS YOUR CONTACT INFORMATION? |
|
|
|
|
Our contact information is Outside Outfitters, 4345 Green Ash Dr., Earth City, MO 63045 U.S.A. and our phone number is 1-314-447-6200 or 1-877-820-GEAR. You can also find this information and more on our contact us page. |
|
|
|
|
WHAT IS THE STATUS OF MY ORDER? |
|
|
|
|
| If you have not received your order and feel it should be there by now, please refer to the tracking number that was sent in the order confirmation email. If you have checked the tracking on your account and still have questions please email customer service. |
|
| If you would like to check the history of your order(s) please sign in and click on the order history button within your account. If you have signed in already you will see your account name at the top this page, just above the page title banner. Click here to view your order history. If you are not signed in you will be redirected to the sign in page. | |
|
|
|
|
WHAT IS THE SHIP TIME? |
|
|
|
|
The ship time will vary on your address but generally speaking, we approximate ground ship times between 3 to 7 days for the contiguous in the United States and 5 or more days for international shipments. Please view the shipping information page for more details. |
|
|
|
|
HOW DO YOU PROTECT MY PRIVACY? |
|
|
|
|
We respect your privacy and WILL NOT rent, sell, or give away your e-mail address(es) to another organization for the purposes of marketing or solicitation. Your information is not going anywhere. Please read our privacy policy for additional information. |
|
|
|
|
HOW SECURE IS THIS SITE? |
|
|
|
|
Our website uses the latest technology to secure your information. To answer this question, your information is extremely secure by the use of encripting technologies. Please read more on our security page to find out what we do to secure your data. |
|
|
|
|
CAN YOU MAKE A SPECIAL ORDER? |
|
|
|
|
Yes, we can do this for you but please allow extra time to do so. If we don't carry the particular product you are looking for we can still potentially get it. Please contact us to inquire about a special order on a product you do not see on our site. |
|
|
|
