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Return Policy |
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SATISFACTION GUARANTEED |
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If you are not satisfied then neither is Outside Outfitters. You may return any product purchased from Outside Outfitters for warrany, exchange or refund. With the exception of a warranty return, the product must be unused and/or uninstalled and complete and in its original packaging. Installed parts and/or opened packaging will not be accepted for exchange or refund unless the return is due to a warranty issue. If you are interested in a warranty return please read the section below. Returns are not allowed on closeout items, food, DVDs, labor costs, certain under garments, shipping costs (after items have been shipped), or custom orders. |
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WARRANTY RETURNS |
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| Outside Outfitters extends the manufacturer's warranty to the original customer and purchase only. Each manufacturer's warranty term can vary. Shipping charges for warranty returns are charged to the original purchaser and are not covered by Outside Outfitters. In most cases, Outside Outfitters will work with you and the manufacturer to coordinate an exchange. We will accept the warranty returns shipped to us or you may exchange your product directly with the manufacturer after we make the necessary arrangements. We highly recommend the latter because it provides the fastest service while we contact the manufacturer for you. We leave this decision up to you in regard to making the warranty return through us or with the manufacturer directly. If you want us to coordinate a warranty return with the manufactuer, in that Outside Outfitters will make arrangements for you to ship the item back to the manufacturer directly, contact us to make this request. |
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| If you intend to ship your product back to us due to a manufacturer's warranty issue you must obtain a return authorization number (RA#). Please use the following procedure: |
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| 1.) Obtain a return authorization number (RA#). Please let us know this is a "warranty return" by contacting us to make the RA# request. |
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| 2.) Package item in original manufacturer's packaging (if applicable). On the outside of the cardboard shipping box please write your RA# with our return address. Please return product to the following address: |
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Outside Outfitters
Warranty Returns - (Put Your RA# Here)
4345 Green Ash Dr.
Earth City, MO 63045
U.S.A. | |
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ALL OTHER RETURNS |
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| Outside Outfitters works hard to get your order sent quick, complete, undamaged, and exactly as expected. Returns are not allowed on closeout items, food, DVDs, labor costs, certain under garments, or custom orders. Labor charges are also not refundable. With the exception of warranty returns, all returns, exchanges, or replacements must be made within 30 days in an unused and/or uninstalled condition from the actual order date. Please include original manufacturer's packaging and your receipt/invoice when making a return. If you have questions about a purchase decision please feel free to contact us for help. Please allow two billing cycles for refunds to show on your credit card statement. |
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| If a mistake has been made with your order or you are not satisfied with the product please let us know by using the following procedure: |
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| 1.) Obtain a return authorization number (RA#). Please let us know this is a "return" by contacting us to make the RA# request. |
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| 2.) Package item in original cardboard shipping box (if applicable) and in the original manufacturer's packaging. On the outside of the cardboard shipping box (not the manufacturer's box) please write your RA# with our return address. Please return product to the following address: |
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Outside Outfitters
Returns - (Put Your RA# Here)
4345 Green Ash Dr.
Earth City, MO 63045
U.S.A. | |
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EXCHANGES |
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| If you are not satisfied with your product then you are welcome to make an exchange. We appologize for the inconvenience. Outside Outfitters accepts returns for exchanges only if the item is in an unused and/or uninstalled condition with the original manufacturer's packaging with all tags and labels still included. If there is a price difference we will either bill or credit you the remaining amount. Regular shipping charges may be applied for an exchange. |
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| Please use the following procedure for an exchange: |
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| 1.) Obtain a return authorization number (RA#). Please let us know this is an "exchange" by contacting us to make the RA# request. |
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| 2.) Package item in original cardboard shipping box (if applicable) and in the original manufacturer's packaging. On the outside of the cardboard shipping box (not the manufacturer's box) please write your RA# with our return address. Please return product to the following address: |
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Outside Outfitters
Exchange - (Put Your RA# Here)
4345 Green Ash Dr.
Earth City, MO 63045
U.S.A. | |
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CANCELLED ORDERS |
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| If you are not satisfied with your purchase and would like to cancel the order you are welcome to do so. If your order has been shipped and you still want to cancel your order we ask the customer to make a return. Please read information above to make a return. Outside Outfitters reserves the right to charge customers 8% to cover charge and refund transaction fees. In this case, we will make the refund less 8% of the total charge. Please contact us with any questions you may have to make your purchase. |
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